Refund and Returns Policy

You have 14 days from the date you receive your print to request a return.

Condition: Prints must be undamaged and shipped back in their original protective packaging (rigid mailer or box).

Damaged in transit: If your print arrives damaged or defective, email us within 48 hours of delivery with clear photos of the damage and the packaging, and we’ll send a replacement or a full refund, including shipping.

Return shipping: Customers pay return shipping unless the print arrived damaged.

Refunds: Once we receive and inspect the returned print, we’ll refund your original payment method, minus the original shipping cost, within 5–7 business days.

To start a return, email tim.carey@timcareyphotography.com with your order number.